In case you’ve ordered a hosting package and you have some enquiries with regards to a particular feature/function, or in case you have come across a certain issue and you require assistance, you should be able to contact the respective customer support staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, since the most efficient way to resolve an issue most often is to send a ticket. This mode of communication makes the responses exchanged by both sides simple to follow and permits the client support team representatives to escalate the case in case, for example, a system administrator has to step in. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to have no less than 2 different accounts to contact the client care team and to actually administer the hosting space. Incessantly switching between the accounts can sometimes be a headache, not to mention the fact that it takes quite a bit of time for most hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just several mouse clicks, without needing to leave your hosting account. The ticketing system includes a quick-search field, which will help you track the status of any ticket that you have already submitted, if required. On top of that, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to handle a given issue before you actually post a ticket. The response time is no more than one hour, which means that you can receive quick assistance at any time and in case our client service team advises you to do something inside your hosting account, you can do it on the spur of the moment without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which goes to say that you won’t require a different support platform to touch base with our tech support team – you can do it on the spot if you confront a challenge. Posting a new ticket takes a couple of clicks of the mouse and tracking down an older one is equally simple. Using our smart search box, you can quickly find any ticket that you have already posted. You can send a ticket whenever you like as our tech support engineers are on duty 24-7-365 and reply within the hour, even though it rarely takes this much to receive assistance. With Hepsia, you will have everything in one place and you can forget about the need to go through two or more platforms to fix a simple problem.