One-Hour Response Guarantee in Shared Hosting
If you’re using one of our Linux shared hosting and you have an inquiry or experience a predicament, you can touch base with us 24x7 by submitting a tech support ticket or by sending an email and we’ll make sure that you get a response in less than sixty minutes. In case the issue can be solved, we’ll do it before we reply, while if there is something that you have to do on your end, we’ll provide you with all the required details – what workable solutions to try out, what settings to check, etc. Usually, you’ll get a response within less than thirty minutes, which goes to say that waiting around for hours or even for more than a day to obtain assistance is something impossible. Our sixty-minute response time guarantee is valid for any inquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of just how important it is to receive prompt help, we promise that you won’t ever need to wait for more than one hour to obtain a response to any ticket that you post via your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than 20-30 minutes and this is valid for any question regardless of its nature – general, billing or technical. On top of that, our customer and technical support team is on duty 24x7x365, which implies that even in case you submit a ticket during national holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to an inquiry, the solution to a complication or the details needed to solve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting an answer like you would with other providers.