Phone Support in Shared Hosting
We know that the option to consult with a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you're able to contact us over the phone for 14 hours every day. If you consider obtaining one of our Linux shared hosting, for instance, you will be able to call us and learn more about our solutions before you order in order to ensure that we meet all system requirements for your sites. After your purchase, you'll be able to call us about any sales and / or billing issues you may experience, or receive any general or basic tech info you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, which will make it easier to track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info about the Linux semi-dedicated hosting that we supply, you have the option to call some of the three support phone lines we have worldwide - in the United States, Great Britain and Australia. By doing this, you'll be able to check ahead of time whether our solutions will be suitable for your websites. If you are already our customer and you've got a semi-dedicated account, you will be able to get in touch with us on the phone for fourteen hours every day about any billing or common questions. For strictly technical problems you'll be able to use our ticketing system and communicate with our technical support because someissues simply require longer time to be dealt with, still we can help you over the phone with lots of minor technical problems as well, saving you time and efforts.