The support that you'll receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an existing account. Prompt and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real web hosting supplier and not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's quite possible that you'll wait for a few days in order to get a reply to any question, thus your websites may stay offline for quite some time. However, a supplier which offers various means of communication and has a technical support staff available all the time can assist you right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, that's why our shared hosting services come with 24/7 support and several ways of contact. If you don't have an account yet, you can phone us or use our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up ordering a service that you cannot use effectively. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you're able to take advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available constantly and so will we. With a lot of contact options, you can choose the easiest approach to get in touch with us and learn more about our services in case you do not have an account yet, or ask for assistance in case you're already among our customers. You will be able to phone us, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature 1-hour answer time guarantee, although it hardly ever takes more than 20 min to receive assistance whatever the nature of the trouble. Using our customer and tech support services, we are available for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting, you won't ever need to wait for more than an hour so as to receive help for any kind of problem that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets which you open via your billing Control Panel or emails that you send to our tech support crew. We also have local telephone numbers in several countries worldwide as well as a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so no matter what your question or issue is, there'll always be somebody to assist you right away. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive timely support in general, let alone if you run an entire server, that's why each dedicated server that we offer comes with 24/7 support with one-hour response time warranty whatever the issue. This service is free of cost for all of the problems with your server or the software that was installed by our admins during the setup, so you can get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing section or you could send an email message, and the actual reply time for either rarely exceeds thirty minutes since we have admins available 24x7x365. If you need general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you may employ our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you can include to your server plan through the billing Control Panel.