Tech Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be attended to in maximum one hour after the trouble ticket or e–mail is submitted. If your issue requires additional assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person on duty, in a timely manner then leave a note to notify you that more time will be required for finding a solution. If you order our Optional Managed Services package, any of the server administration tasks included there will be executed whenever you prefer.
An Outstanding Client Care Service
We will be available to you 24x7 to reply to any questions that you may have connected with our Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need assistance with server admin tasks, you can have a glance at our Optional Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting services
A User–Friendly Help Area
We have provided our Site Control Panel with an in–depth knowledge base, which offers elaborate explanations of all its features and functions. Also, we have made detailed video tutorials that will further demonstrate to you how to perform a specific operation or troubleshoot a regularly encountered issue. All the educational articles and the tutorial videos are readily accessible from every Site Control Panel section through the Help and Videos buttons located in the upper right corner.