Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Site Control Panel you can find an in–depth Help section featuring various educational articles and regularly asked questions. They are answered by our support team of proficient technicians. Just type in your question and our clever system will provide you with the best answer.

  • Top quality support service

  • Instructional Videos

  • For all of you who want to learn how to troubleshoot a regularly encountered issue by watching a tutorial video, we’ve added a selection of video tutorials to our Site Control Panel. All the video tutorials are brief and simple to understand. They offer step–by–step presentations of various website administration techniques.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 help desk support service and a 60–minute response time guarantee. Our proficient tech support engineers will be available 24 hours a day to reply to your inquiries and to rectify any issue that you might have. Just send a ticket from the Help section and we will reply back to you right away.