1 hour ticket response
Prompt assistance is our key priority and that is why we’ve got a team of seasoned customer support engineers who are ready to offer a swift answer to any question that you might have. Simply submit your customer support ticket from your Site Control Panel and we will respond within 1 hour at the latest. In fact, we work hard and aim for a twenty–minute client support ticket response time.
A Premium Support Service
Our customer care team members possess big experience in the Linux shared hosting market and are professional enough to come up with a swift solution to your problem. If, however, the situation at hand is not within the competency of a support engineer, the tech support ticket will be forwarded to a developer or sysadmin for further investigation.
An Easy–to–Browse Help Center Section
Included in the Site Control Panel is an intuitive Help section, which offers you a variety of sources of information. You can browse through a frequently updated knowledge base featuring web hosting account management articles and web site management articles, check out the instructional video tutorials or have a gaze at the F.A.Q. database.