A live chat is one of the several channels of communication provided by some hosting companies as a part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker than a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a telephone call with an agent. What's more, if the issue that you experience needs some time to be examined and resolved, you are able to do something else meanwhile rather than just waiting, like you'd have to do when you call. You can also employ a live chat assistance service absolutely free provided that you have web access even when your hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we believe that many troubles can be resolved when you speak with a live person, we offer a live chat service for all of our potential and existing customers. Our chat is accessible every day and our customer care agents will help you with a wide range of questions and issues. If you are not our client yet, you are able to learn more about our shared hosting plans and the hosting environment in general so that you can make sure that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you have any problems with any of our solutions, you can join us on our live chat and we will supply you with the needed information or help you troubleshoot the issue. You'll need to open a trouble ticket for specific problems that require longer time or the expertise of a sysadmin, but for a lot of basic issues you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our prospective and current customers. In case you're looking for a new web hosting account, you will be able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting so that you can choose the best plan for your websites. If you already own an account with us, we will be able to assist you in a timely manner with billing, general and 1st level techissues. Though in some instances you will have to open a ticket as there are things that can't be resolved through a live chat, we can help you with lots of common tasks, such as setting up an e-mail account in an email client or forwarding one domain name to another one. As a result, you'll benefit from quick assistance and you will save a lot of time.